Behind the Scenes
Of My Professional Positions
Below you can find my work history and references.
Instructional design and adult training professional with a unique blend of hands-on instructional design, corporate private sector adult training and development program leadership, and Learning Management System (LMS) software development, delivery, and management for a well-rounded blend of skills that can contribute to the entire learning organization. Comfortable with both creator/individual contributor and team/program leadership roles.
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Instructional Design and Instructional-Based Services
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Educational Technology and LMS Development
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Organizational Assessments and Strategic Workforce Planning
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Innovative Work and Learning Practices
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ADDIE Program Planning, Assessment, and Evaluation
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Career, Succession and Business Goal Alignment
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CSPO LMS Product Development and Implementation
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Learning Web Master and Graphic Designer
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Adobe Creative Suite LX / UX Web Design Graphic Design
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Articulate Engage Studio and Storyline
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ID and LD Program Budgeting, Reporting, and Program Analysis
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Quality Matters Management System Certified
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SENIOR INSTRUCTIONAL DESIGNER
05/2024 – PRESENT
Developed, designed, and implemented comprehensive courses for web-based platforms, traditional classroom, and instructor-led delivery. Managed multiple projects simultaneously while spearheading e-Learning instructional design curriculum and marketing transformation initiatives. Leveraging expertise in training, internal enablement, and certification programs, collaboratively devised solutions using e-Learning tools such as Adobe Creative Suites, Articulate Storyline, Rise, and Camtasia by crafting dynamic learning experiences integrating graphics, audio, video and AI-powered animations.
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Leverage Adobe Creative Suite (Dreamweaver, In-Design, Photoshop) for beautiful UX and engagement. Lead the production of multimedia assets for online courses.
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Managed the entire project life cycle, encompassing assessment, strategy, design, programming, testing, launch, and evaluation for the instruction and development of retail sales partners and sales associates.
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Created micro-learning gamification courses for third-party customer engagement (SellPro)
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Follow an instructional design methodology for self-paced, digital content which delivers a blended and “right-sized” experience for audiences. Prioritize learning requests on business needs.
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Track current project status, project completion data, and manage the pipeline of incoming requests within CRM (Monday.com).
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Identify and clearly define the ROI metrics for trainings and utilize for continuous improvement.
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Manage the implementation and maintenance of the Docebo LMS applying learning methodologies based on industry trends and advancements.
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Conducted research, analysis and application scenarios for acquiring and integrating technology solutions.
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Deployment of digital badges (Credly), certificates, and metadata within the LMS.
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SENIOR INSTRUCTIONAL DESIGNER
05/2023 – 05/2024
Design and deliver web-based classroom courses. Manage multiple concurrent projects and drive the e-learning instructional design and curriculum conversion initiatives. Leverage rapid development e-learning tools (such as Articulate, Captivate, Camtasia). Develop online learning solutions incorporating graphics, audio, video, and animation. Interface with Learning Management Systems. Manage the design and development of learning assets for the instruction and development of retail sales partners and their associates.-
Leverage Adobe Creative Suite (Dreamweaver, In-Design, Photoshop) for beautiful UX and engagement. Lead the production of multimedia assets for online courses.
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Translate departmental needs and performance requirements into behaviorally based learning products.
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Full project life cycle for assessment, strategy, design, programming, testing, launch and evaluation.
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Follow an instructional design methodology for self-paced, digital content which delivers a blended and “right-sized” experience for audiences. Prioritize learning requests on business needs.
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Track current project status, project completion data, and manage the pipeline of incoming requests.
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Identify and clearly define the ROI metrics for training and utilize them for continuous improvement.
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Manage the quarterly maintenance of current programs. Stay current on learning trends for program refresh.
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Research and built the business case to purchase and include technology solutions.
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Deployment of digital badges and metadata.
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SENIOR INSTRUCTIONAL DESIGNER
11/2020 – 05/2023Design instructor-led and web-based classroom course development and delivery. Manage multiple concurrent projects and drive the e-Learning instructional design and curriculum conversion initiatives. Leverage rapid development e-Learning tools (such as Articulate, Captivate, Camtasia). Develop online and blended learning solutions - incorporating graphics, audio, video, and animation. Interface with the Learning Management Systems. Manage the design and development of learning assets for teams.
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Leverage Adobe Creative Suite (Dreamweaver, In-Design, Photoshop) for beautiful UX and engagement. Lead the production of multimedia assets for online, blended and face to face courses.
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Design tests, rubrics, and surveys to ensure course design and delivery matches objectives.
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Translate departmental needs and performance requirements into behaviorally-based learning products.
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Enable learners, instructors, and coaches to achieve desired organizational goals and outcomes with a view to designing and developing the processes, content, and materials.
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Full project life cycle for assessment, strategy, design, programming, testing, launch and evaluation.
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Direct project teams and processes including internal resources, vendors, and contractors.
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Follow an instructional design methodology for both instructor-led content and self-paced, digital content which delivers a blended and “right-sized” experience for audiences. Prioritize learning requests on business needs.
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Track current project status, project completion data, and manage the pipeline of incoming requests.
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Identify and clearly define the ROI metrics for trainings and utilize for continuous improvement.
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Manage the quarterly maintenance of current programs. Stay current on learning trends for program refresh.
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Research and built the business case for the purchase and inclusion of technology solutions.
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INSTRUCTIONAL DESIGN PROGRAM MANAGER
08/2015 – 08/2019Served as the faculty and led/designed/chaired the campus’s instructional design program. Led a team of designers on developing virtual instructor-led and web-based classroom course development and delivery along with new technology rollout. Functional internal consultant and system administrator for instructional and LMS software packages. Served as the primary point of contact for partner/vendor representatives.
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Performed discovery meetings to gather business requirements and project plans for implementations.
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Led stakeholder meetings for system status reports, KPI updates, milestone achievements, issues, and development project updates. Presented I.T. investment business cases at Executive Steering Committee meetings.
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Presented business cases for new system investments at leadership steering committee meetings.
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Implemented and trained on LMS and new technology integrations.
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Interacted with software vendor DevOps teams in an Agile development environment to implement, manage, and develop process improvements for a SaaS cloud-based CRM platform.
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Led stakeholder meetings for KPI updates and milestone achievements.
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Translated strategic priorities into short-term objectives with consistent standard operating practices.
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Prioritized multiple projects and communicate selections as well as project scope, purpose, and conclusions in a diplomatic manner. Document business systems and processes with process flowcharting.
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Taught designers how to perform a needs analysis, course development, and evaluation skills. Develop online and blended learning solutions - incorporating graphics, audio, video, and animation.
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Partnered with Content Developers, Learning Partners and Curriculum Managers and subject matter experts to design and launch training solutions including job aids, eLearning, and instructor-led sessions.
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Led the production of multimedia assets for online, blended and face to face courses.
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Full project life cycle for assessment, strategy, design, programming, testing, launch and evaluation.
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CORPORATE EDTECH PROGRAM DIRECTOR
08/2005 – 08/2015
Designed and delivered the UAMS medical and health professional adult learning program and medical certification system across multiple sites across Arkansas. Supported both Human Resources in traditional onboarding and training functions and departments in performing needs assessments and developing courses and curriculum. Managed a budget and team of instructional designers and trainers. Partnered with executive leadership across the medical system to continually create and drive corporate-wide training and leadership development programs that create a competitive advantage for the organization, drive culture changes, enable continued growth, and ensure success for all stakeholders.
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Implemented strategic organizational training and talent strategies through best practices to ensure the organization is positioned to gain market share by anticipating and meeting goals and objectives.
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Implemented differentiated content and learning style modalities that drive comprehension and retention.
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Performed needs assessments and use data to create programs and then measure their effectiveness.
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Influencer that achieves goals with the training and coaching of leaders, therefore, enhancing managerial ability to motivate teams across departments and staff.
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Performed talent assessment and development, implementing modern management practices, leveraging different learning and work styles, and driving innovation through leadership development program design.
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Developed effective and scalable plans for improvement and change management throughout the organization.
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Developed organizational training strategies in alignment with strategy map, values, and behaviors.
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Translated the strategic vision for talent into actionable initiatives and follow-through for adoption to ensure the development and retention of key talent and, through training, their teams.
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Partnered and developed a trusted relationship across senior executive and management levels to influence strategic outcomes of development practices.
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Established talent assessment practices to provide executive, individual, and program insights with subsequent coaching to reach desired results and/or performance.
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Managed design and development of learning assets with instructional designers and contract resources.
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Followed an instructional design methodology for both instructor-led content and self-paced, digital content which delivers a blended and “right-sized” audience experience. Prioritized learning requests on business needs.
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Served as the Quality Matters Certified Course Review Manager for the campus. Oversaw course reviews.
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University of Arkansas, Fayetteville
Ph.D. Instruction, Educational Technology 08/2015
M.Ed. Educational Technology 08/2004
B.A. Communications 08/1996
RESUME
I am excited to share my journey as an Instructional Designer, a path filled with diverse roles and rich experiences. My career spans multiple positions, highlighting my skills in curriculum design, instructional technology, and learner engagement strategies. With a strong emphasis on continuous improvement, my educational background supports my ability to create tailored learning solutions for various audiences. I invite you to take a look at the titles and positions I've held, showcasing a commitment to advancing effective education through innovative design.
Where I've Added Value
Professional Endorsements
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Last Update 04/08/2025
